The employer is not currently actively recruiting for this position, but you can apply for the ad.
Amano Europe is searching for a
Customer Service Engineer
Amano Europe NV is part of a Japanese group, which offers their products on a world wide scale. With a team of qualified and enthusiastic employees, we give it our full 100 % to strengthen our market leader position for solutions in workforce management and parking management. To support the growth of our activities within the EMEA, we’re looking for a Customer Service engineer to improve the customer experience.
With an international B2B environment you’ll be performing a variety of tasks:
Answering questions and solving problems for customers that are using the Amano systems
Supporting international distributors with technical issues
Increasing customer satisfaction by clear communication and hands-on support / assistance.
Responding to customer’s questions of both national and international markets
Gaining insights in complex customer problems and provide, test and implement a solution
Setting up and configuring systems in the Amano Cloud Solutions
Scripting to increase flexibility of solutions
Supporting international implementation teams during startup of customer
Gathering feedback from customers and report to development team to improve the products
Independent, motivated, multi-tasker and eager to learn
Problem solver with strong analytical skills
Hands-on mentality and customer oriented
Languages: profound knowledge of English and fluency in French
Knowledge of Microsoft Office and ability to learn quickly new software
Understanding, web services and cloud solutions
Knowledge of Microsoft IIS, SQL and networking
We like to invite you to a first introduction and extra explanation of the task.
We offer a varied job within a Japanese multinational. You’ll be part of a young and dynamic team, driven by passion. You’ll be given the space to develop yourself professionally and you’ll be trained by specialist in the area of workforce management and parking management.
meal voucher and flexible work times
Flexible holiday arrangements