Customer Service Back Office Coordinator

Job title: Customer Service Back Office Coordinator

Alternative job title:

Job tags: supply chain, customer service, logistics, aministration

Job location: Bucharest, RO

Experience requirements: Entry level

Workfield requirements: Supply chain management

Contract type: Permanent full-time

Sector: Distribution, Transport & Logistics

Locations: Romania - Bucuresti-Ilfov

Description

As a growing business, with international career opportunities, we are offering the perfect chance for you to showcase your communication and people skills.

Customer Service Back Office Coordinator

What will you do?

• Provide customer service support as first line to customers, forwarding agents, service center
• Solve customers’ queries to ensure pallets are delivered on time in full
• Work with account managers to resolve customers’ issues
• Open new accounts for customers, train them on CHEP’s systems and provide support
• Coordinate the invoicing, debiting and crediting for customers
• Process customer orders and declarations accurately
• Prepare monthly reports and action plans to meet customer service metrics

Offer

• Annual bonus depending on personal & company performance
• Option to purchase shares within the Brambles Group
• Professional and self-development programs
• 3 Working Days annually to use for social projects

Required profile

• Experience in customer support
• Fluent Romanian and good English
• Good PC skills, incl. Excel
• Good communication skills to support customers

Company introduction

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more thanpeople and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit .