Job details

Customer Service Analyst with German

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Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
German - Advanced , English - Medium
* all languages are compulsory
Number of vacancies
3

The Customer Service Team acts like a contact center for all our direct and indirect customers located in Germany, overseeing Order-to-Cash functions. This team has as focus the customer satisfaction by delivering high quality service, using professional language in contact with both internal and external customer, keeping professional attitude in any case of conflict situation.

Key responsibilities:

• Participate to the knowledge transfer and interact appropriately with trainer(s) and other contact persons of the local organization
• Prepare the documentation according to transition and operational methodology, create and update job procedures, and inform the customer, the manager and team colleagues about changes and updates
• Assure proper knowledge cascade in LGS team and constantly offer support to colleagues
• Manage functions such as: Query Management, Collections, Dunning & External Debt Collection, Insolvency, Support for Contract Management & Credit Notes, Support for Customer Portals & E-Catalogues.

Key competencies:

• Good communication skills, both written and verbal
• Medium level of German language (B2-C)
• Focus on customer satisfaction
• Detailed oriented and problem-solving skills
• Ability to work efficiently in a fast-paced, process-driven environment
• Ability to learn fast and adapt easily

Team & Benefits:

We are a community of determined and proactive people, empowered to turn a challenge into an opportunity of learning and developing. We value a culture based on communication, mutual support and constructive competition while having fun together. In addition to an attractive compensation and benefits package, we offer you the opportunity to have an impact on the well-being of our customers and the chance to tailor your career growth.

In addition to your monthly salary, we offer:
• 8hrs working schedule with 30 minutes lunch break included (08:00-16:00 or 10:00-18:00)
• Meal tickets in value of 20 RON
• Annual performance bonus
• Annual vacation bonus
• Easter bonus
• Christmas bonus
• Gift vouchers for children (1st of June celebration, Christmas celebration)
• Gift vouchers for women (8th of March celebration)
• Home office policy
• Private medical subscription through Signal Iduna broker
• Referral bonus
• Financial bonuses for Life events celebration and unforeseen situations
• Bookster