Title: Customer Service Advisor / Sr. Customer Service Advisor - FULLTIME Role
Location: Timisoara, Romania
German or French or Italian (B1 Level MUST)
Job Responsibilities (Excelloit/Jobs):
• Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering excellent customer experience
• Delivering fast and efficient service assisting customers with their immediate needs
• Resolve problems at first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
• Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
• Achieving Key Performance Indicator's (KPI’s) whilst maintaining excellent quality Job Types: Full-time, Permanent