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Customer Service Advisor - German & English
No experience, Entry (0-2 years), Middle (2-5 years)
German - Advanced , English - Advanced
* all languages are compulsory
Number of vacancies
This job is inactive, but you can still send your resume to the company
Solving client's requests via phone/e-mail in a very friendly way;
Providing solutions regarding order and delivery issues;
Ensuring all communication is handled professionally and promptly but with a human touch;
Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand;
Building a special connection with customers and providing exceptional service.
Ability to provide high levels of customer support at all times;
Native level/fluency in German & English (at least C1 both verbal and written);
Positive attitude & excited to discover new CX approaches;
Strong interpersonal and communication skills;
Excellent customer focus (both verbal and written);
Great team spirit but thе ability to also be independent;
Problem solving oriented, desire to investigative and multi-tasking skills with highest attention to detail;
Basic IT skills.
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