At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group .
Allianz Technology in Romania is a professional expertise center offering a wide range of services: human resources, financial, actuary and IT support to the Allianz Group.
Is providing good service something that motivates you, too? Then why not join us in developing innovative products and services in an international environment!
nbsp;Raise tickets in Remedy for issues raised by the customer;
nbsp;Conductsirst level support using documented procedures and available system tools;
nbsp;Ensure an efficient and qualitative case handling by following the defined support process and tools;
nbsp;Clarify in case additional input is needed from the customer;
nbsp;Document all the processes and procedures as required;
nbsp;Offer end to end support until the issue is solved.
nbsp;Manage Demand Management requests;
nbsp;Join/ lead meetings corresponding to Demand Management process;
nbsp;Create Operational OE Reports to provide the reports to the customer;
nbsp;Document and track status information to prepare projects or operational meetings;
nbsp;Manage the group mailbox / group phone;
nbsp;Language Support to translate German requests into English.
nbsp;At least 1 year experience in working with German speakers;
nbsp;Experience in order management or IT Helpdesk could be considered an advantage;
nbsp;Experience in working in an international environment;
nbsp;Must be fluent in English & German, both written and spoken;
nbsp;Basic technical understanding (DSL, Router);
nbsp;Advanced PC knowledge (MS Office package);
nbsp;Bachelor’s Degree or equivalent;
nbsp;Proven organizational and self-motivation abilities;
nbsp;Effective communication – both oral & written - is essential;
nbsp;Good Organizational Skills;
nbsp;Strategic Skills – Global Thinker, Analytical thinking and Problem solving;
nbsp;Ability to work independently and self-conscientiously.
Health and Well-being:
Personal and professional development:
Attractive compensation package: