Job details

As an Account Delivery Specialist with French, you will own key customer relationships and act as a strategic partner, ensuring high-quality service delivery and long-term customer retention.

Key Responsibilities

• Own key customer relationships, acting as the main contact for strategic discussions, escalations and issue resolution, while ensuring compliance with legal and data protection standards;
• Use data, customer feedback and insights to identify trends, improve solutions and drive retention;
• Manage vendor and partner relationships and collaborate with internal teams to ensure a seamless customer experience;
• Report customer performance, engagement results and strategic initiatives to management;
• Oversee billing processes, invoicing deadlines and tracking of billed and unbilled accounts.

Requirements

• Bachelor’s degree in Business Administration, Economics, Sales, Marketing or a related field;
• Minimum 3 years of experience in CRM, customer service, customer experience, account management;
• French – minimum B2;
• English – advanced.

What We Offer

• Net salary: up to 8500 RON;
• Meal tickets: 35 RON/day;
• 24 days of annual paid leave;
• Private medical subscription.