MANPOWER ROMANIA is looking for you to become one of the employees of the global leader in providing outsourced customer management solutions and services,
We are looking for a
Customer Care Reprezentative with French or German
in Cluj Napoca
Processing hotel bookings using client specific applications and any other systems/tools required;
- Communicating with client through phone, chat or email to ensure timely processing of booking requests;
- Sending booking confirmations/vouchers to the concerned departments/client;
- Updating the systems with relevant information;
- Self performance management, low Average Handling times;
- Quality and customer satisfaction metrics;
- Good knowledge of the English language and speak one of the following languages: Italian, Spanish, German, French, Duch
- Excellent communication skills.
- Previous customer services experience preferred.
- Good organizational skills.
- PC Literate.
- Ability to work on own initiative and under pressure in order to achieve deadlines.
- Ability to multi-task whilst speaking with Customer.
- A dynamic and challenging job in a talented and ambitious team.
- Training opportunities.
- Competitive package.
If you are looking for the challenge of an exciting career to support our Customers,
Imagine a career, talent, success, achievement, the best!