Customer Care Consultant with Arabic or Chinese
Entry (0-2 years), Middle (2-5 years)
English - Medium
, Arabic - Medium
, Chinese - Medium
This job is inactive, but you can still send your resume to the company
WE ARE SEEKING CUSTOMER CARE CONSULTANTS FOR OUR OFFICE IN TARGU MURES
If you have excellent English skills, you also speak Arabic or Chinese and you are interested to work in a multinational company, then we have what you need.
Your mission is:
- To manage all past booking cases in a customer orientated way and to deliver excellent customer service at all times.
Your role is:
- Acknowledge all inquires received within specified service standard requirements.
- Ensure that all requests received are investigated and a conclusion is reached within specified service standard requirements.
- Provide resolutions to cases in an effective and timely manner, maintaining a high level of service.
- Update the reservation system.
- Ensure that customers are updated with the progress made, within specified service standard requirements.
- Maintain, improve and build on relationships with existing/new partners (clients and hotel partners).
As this is an entry-level position, full training will be given to the right individual.
What we need from you:
- Excellent written and verbal communication skills in English;
- Medium level of Arabic or Chinese;
- Accuracy, research skills and attention to detail;
- Strong communication, interpersonal and client relationship management skills;
- Strong negotiating and influencing skills;
- Strong analytical skills;
- Problem solving abilities;
Besides the career we offer:
- An amazing training experience from day one, where you will be trained and supported extensively to ensure your success.
- To work alongside a cool team of like-minded people who will support and encourage you.
- Discounts on hotel accommodation around world;
- Professional Development Training Sessions ;
- Company Social Events;
- Medical Health Care (Regina Maria);
- 7Card Gym membership |(discounted);
If you are thinking "Yes!" - We would love to hear from you.
The next step is yours!
- Do you read, write and speak, English fluently?
- Do you speak either of Arabic or Chinese?
- Do you have working experience in Customer Care?
- Are you looking for a job in Targu Mures?