Customer Care Agent with Spanish
Entry (0-2 years), Middle (2-5 years)
Spanish - Medium
This job is inactive, but you can still send your resume to the company
At Huawei we are looking for people who share our vision: to enrich life through communication. Providing technical support to customers across Europe, we are offering a challenging position, the opportunity to grow and expend your technical knowledge through daily interaction with R&D engineers located in Romania and having access to products in a laboratory environment.
What you will be working on:
- Provides customer`s support in English and Spanish;
- You will receive customer requests by email/ web / phone, but mostly by email and web;
- Using our internal procedures, you will create the ticket and dispatch it to the engineers;
- In case of critical request you will follow a special procedure and you need to ensure that case is raised and handled within SLA time;
- You will be the interface between the customers, engineers and third parties and you will communicate clearly and effectively with participants;
- Perform surveys;
- You will follow up the upgrades performed in the customer`s network;
- You will frequently perform internal audits.
All you have to bring with you is:
- High school diploma or equivalent;
- Knowledge of Spanish and English language written and verbal;
- Proficient with Microsoft Office computer applications, specifically Excel.
- Much appreciated: minimum one-year Call Center experience;
- Ability to work with confidential information;
- Willingness to work overtime when needed;
- Self-motivated and able to work as part of a team.
The rest is on us:
- Motivational salary package and annual performance bonus;
- Flexible work schedule;
- Paid 4 hours leave per month;
- Private Medical Insurance discounts;
- Opportunity to work on shifts;
- Opportunity to get certifications on Huawei products;
- Internal training platforms;
- Gym discounts;
- Weekly fruit day;
- Life time learning environment and tools.