Customer Care Agent with Italian & French , Allianz Partners Romania

Customer Care Agent with Italian & French

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This position is no longer open for recruitment, but you can indicate your interest to the employer. See also similar jobs.

Confidential salary

Salaries on similar positions:785 - 865 EUR/luna

Entry (0-2 ani), Middle (2-5 ani)

Remote

Full time; 1 vacancy

Spoken languages

Italiană (avansat)Franceză (avansat)

Customer Care Agent with Italian & French – Roadside Assistance (RSA)

About the Role:
Join Allianz Partners’ Road Mobility team and be the lifeline for customers facing roadside emergencies like breakdowns, accidents, or other issues preventing their journey.

What You’ll Do:

Front Office: Handle inbound calls, gather details, and organize immediate roadside help.
Back Office: Coordinate emergency transport, communicate with partners, and manage follow-ups.
Follow-Up & Social Calls: Arrange extra services like car rentals or vehicle repatriation and check on customers to ensure ongoing support.

Training & Support:

Comprehensive 4-6 months training with hands-on practice and close trainer guidance.
Continuous development after training with dedicated support.

Work Hours:

Shifts between 08:00–23:00, Monday to Sunday.
Night shifts and weekend work after training and skill mastery.
Flexible schedules set with your team leader.

What We’re Looking For:

Willingness to work shifts, including nights and weekends once trained.
Advanced French & Italian level – minimum C1 (writing, speaking, reading)
Customer-focused and teamwork-oriented mindset.
Calm and professional in emergency situations.

Why Join Us?
A supportive environment with structured training, great team spirit, and the chance to make a real difference every day.

Allianz Partners

4.41

ALLIANZ is HOME for THOSE WHO DARE

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more thanemployees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry.

Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.

Our History

Founded in 1890 in Berlin, Allianz is a worldwide leader in insurance and financial services with a presence in about 70 countries around the globe. Further high quality services are offered globally by Allianz Asset Management with its companies Allianz Global Investors and PIMCO, Allianz Global Corporate and Specialty (corporate and specialty risks), Euler Hermes (credit insurance) and Allianz Global Assistance (assistance services). Beyond the quality of our financial performance, a number of other activities and factors are important for the sustainable growth of our competitive strength and company value. These include, but are not limited to, our global diversification, the reduction of complexity, our value-based management approach – and our crucially important employees.