Customer Care Agent with German (Craftmen Skills ) , Allianz Partners Romania

Acasa
Locuri de munca
București
Specialisti / Tehnicieni
Full time
Customer Care Agent with German (Craftmen Skills )

Customer Care Agent with German (Craftmen Skills )

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This position is no longer open for recruitment, but you can indicate your interest to the employer. See also similar jobs.

Confidential salary

Salaries on similar positions:1315 - 1455 EUR/luna

Fără experiență, Entry (0-2 ani), Middle (2-5 ani)

București

The duration of work is of eight (8) hours/day, five (5) days per week, forty (40) hours/week. The working hours shall be performed in shifts, as follows: from Monday to Sunday, between 07:00 – 23:00, one hour lunch break, included in the work schedule. The duration of work shall be distributed also during the night, performed between 23:00 – 07:00, named “the night shift”. The shifts may include night shifts or shifts performed on Saturdays and/or Sundays and/or during public holidays.

Allianz Partners

4.41

Spoken languages

Română (nativ)Engleză (avansat)Germană (avansat)

Craftsmen Support Consultant (German-Speaking)

Are you a skilled trades expert with a passion for problem-solving and customer service? Do you take pride in your craftsmanship and want to use your knowledge to help others? If so, we have the perfect opportunity for you!

What You'll Be Doing:

As a Craftsmen Support Consultant (German-Speaking), you’ll use your technical expertise in craftsmanship and building maintenance to support our German-speaking clients. You won’t just be answering calls—you’ll be providing real solutions, advising customers on repairs, troubleshooting issues, and ensuring quality service. Your experience in skilled trades will be invaluable in helping customers with their inquiries and ensuring their concerns are handled efficiently.

Your Responsibilities:

Hands-On Problem-Solving: Guide customers through repair and maintenance processes with expert advice.
Complaint Resolution: Understand customer issues and ensure swift solutions using your trades knowledge.
Quality Assurance: Supervise and coordinate specialist teams to uphold high standards.
Technical Training: Lead training sessions on property insurance law and repair standards.
Project Development: Contribute to improving repair processes through automation, system enhancements, and new guidelines.

Your Expertise:

Completed vocational training in a skilled trade (e.g., Window Manufacturing, Painting, Plumbing, Carpentry, Electrical Work, Roofing, Glazing, or Sanitary/Heating/Air Conditioning Technology).
Extensive knowledge of building repair and maintenance.
Strong communication & negotiation skills, working well with customers and teams alike.
Fluent in German (spoken and written).
Ability to work independently with attention to detail.
Basic IT knowledge and openness to new technologies.

What We Offer:

At our company, your craftsmanship expertise is valued and respected. You’ll be working in a dynamic environment where your skills make a real impact. We provide:

Specialized training & development programs to help you grow.
Opportunities for career progression in a global setting.
A strong work-life balance with flexible arrangements.
Comprehensive health & wellbeing support through our Work Well programs.

Allianz Partners

4.41

ALLIANZ is HOME for THOSE WHO DARE

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more thanemployees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry.

Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.

Our History

Founded in 1890 in Berlin, Allianz is a worldwide leader in insurance and financial services with a presence in about 70 countries around the globe. Further high quality services are offered globally by Allianz Asset Management with its companies Allianz Global Investors and PIMCO, Allianz Global Corporate and Specialty (corporate and specialty risks), Euler Hermes (credit insurance) and Allianz Global Assistance (assistance services). Beyond the quality of our financial performance, a number of other activities and factors are important for the sustainable growth of our competitive strength and company value. These include, but are not limited to, our global diversification, the reduction of complexity, our value-based management approach – and our crucially important employees.