Customer Backoffice Specialist with German , DKV Mobility Romania

Customer Backoffice Specialist with German

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This position is no longer open for recruitment, but you can indicate your interest to the employer. See also similar jobs.

Confidential salary

Salaries on similar positions:1025 - 1130 EUR/luna

; Hybrid

Spoken languages

Română (nativ)Engleză (avansat)Germană (avansat)

With the philosophy "You drive, we care," DKV Group is the market leader in the field of mobility services, aiming to promote the transition to an efficient and sustainable future for mobility

Responsibilities:

Implementing commercial conditions in the DKV systems, according to DKV procedures and standards.
Managing the quick registration process of fraud situations to obtain a resolution and communicating a response to the departments involved in direct client relations.
Managing and organizing paperwork and documentation (promissory notes).
Handling and verifying toll orders for all DKV products.
Proficient in managing large volumes of data, including entering toll in DKV system or national toll systems.
Entering, updating, and maintaining accurate data in Back-office dashboards.
Managing the list of exchanged cards.

Requirements:

High school diploma, University studies are an advantage
Work experience: relevant experience of 1-4 years in a similar position
Very good communication and teamwork skill
Excellent organization, planning, and time management abilities
Customer-oriented and results-oriented person
Analytical thinking and financial understanding
Prior experience in customer service or back-office support is preferred.
Excellent communication skills and a customer-oriented approach.
Experience in using CRM software, SAP and Microsoft Office applications is a plus
Data analysis capability
Attention to detail
English and German language – advanced level

What we offer:

Attractive benefits package
Regina Maria medical subscription for you and your family according with internal police
Meal vouchers
Private pension
Special discounts for gyms
Additional days off
DKV card with discount for fuel valid in 25 countries
When you are in the office can have free facilities like massage, fruits, coffee
Flexible working hours with home office and flextime
Continuous training and much more...

DKV Mobility is the leading European B2B platform for on-the-road payments and solutions with a history of purpose driven growth for ~90 years. With our DKV Mobility service cards, our ~active customers can fuel and charge their vehicles with access to the largest energy-agnostic acceptance network in Europe; including ~67,000 conventional fuel stations, ~EV charge points and ~20,000 alternative fuel stations. Moreover, DKV Mobility is a leading provider of toll payment solutions in Europe, while also offering mobility solutions including vehicle services at ~30,000 vehicle service stations and innovative digital solutions. As part of our financial solutions, we are a leading VAT refund service provider. With ~1,700 employees, DKV Mobility generated a transaction volume of €12bn and a revenue of €492m inure purpose is to drive the transition towards an efficient and sustainable future for mobility.

A company's purpose is bigger than its products and services. It is the reason for which something is done or created, the reason for its very existence. Our purpose reflects our corporate DNA and addresses the "Why" behind our work.

Since day one, DKV Mobility has always been a purpose-driven company, always in motion. It is our DRIVE that has and will remain our constant companion, pushing us to constantly do better for all our stakeholders.

Mobility, our industry and the backbone of our economy, is changing. As a market leader it is our responsibility to be a driving force of this TRANSITION.

In this transition our customers need us more than ever. With access, technology, finance & trust we remain their reliable partner, guiding them towards a more EFFICIENT future. And by taking this road we create positive SUSTAINABLE change to keep our blue planet green and turning.

This is our Purpose :To drive the transition towards an efficient and sustainable future of mobility.