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Customer Support Engineer
Tier 2 Technical Support
Middle (2-5 years)
English - advanced, Romanian - advanced
Number of vacancies
Provide Tier 3 support to end users, partners, distributors and subsidiaries.
Provide troubleshooting and technical support via phone, web-based tools, and email
Advise customers regarding the product's proper use and address specific user issues
Handle escalations from Tier 2 and escalate to Tier 4 when required
Assist the customer base during installations
2+ years of Software and Networking experience in a technical support/help desk environment
Strong understanding of Networking, Windows/Unix OS
Strong SQL experience
Strong technical and analytical skills
Solid experience in problem analysis and resolution of software problems
Proven ability to function in a self-directed environment
Innovative thinker who is positive, proactive, and readily embraces change
Ability to handle clients professionally during all interactions
Strong written and verbal English communication skills
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Customer support specialist
Customer Support Representative
Metropolitan Life Asigurari
101 - 102 €
Level 2 support engineer
600 - 1200 €
Agent Customer Support
FORTUNA Entertainment Group N.V.
Customer Support with French
Customer Support Representative - Online Betting
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