Career level

Entry (0-2 years), Middle (2-5 years)

Spoken languages

English


Department Descriptions

Systems CommsGBU-Network TSC is the systems support group that provides support to the global customers in resolving their systems related software issues.

This position is for a Diameter Signaling Router (DSR) Technical Support Engineer and will providing support to the existing customer installed systems

Specific Skills:

- Demonstrated experience in one or more of these protocols (Diameter, Radius, SS7, SIGTRAN, TCP/IP, SNMP, DHCP)

- Good knowledge on 2G/3G/4G networks and IMS/VOLTE environment

- Must be familiar with LAN/WAN data networking architectures and routing protocols.

- Analyze problem reports, replicate customer network environment and reproduce customer problems in our lab to troubleshoot technical issues.

- Escalate and follow up issues to the Design Support / Engineering organization as required.

- Analyzing and debugging IP packet captures using Wireshark/Tshark

- Interoperability/QA testing experience

- Track trouble tickets through problem resolution, and provide summary reports to customers.

- Analyze problem reports, replicate customer network environment and reproduce customer problems in our lab to troubleshoot technical issues.

- Excellent verbal and written English Language communication skills

- Participate in "on call" if required

- Limited Travel

 

Experience:

- 3+ years experience with Core Network products (2G/3G/4G)

- 3+ years knowledge/experience with IMS/VOLTE environment

- 3+ years knowledge/experience with LAN and WAN technologies

- Good understanding of Linux/Unix command line and OS troubleshooting

- Database experience

- Experience with Diameter/PCEF/PCRF/GGSN/PGW/DRA is a plus

- Experience with Oracle DSR will be a plus

- BS Electrical and Telecommunication /Computer Science/Management Information Systems/Science/ Engineering