Collections Specialist with German-Bucharest , Genpact

Collections Specialist with German-Bucharest

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1100 - 1200 €/luna

Middle (2-5 ani)

București; Hybrid

GENPACT

4.28

Spoken languages

Engleză (avansat)Germană (avansat)

Inviting applications for the role of Collections Specialist with German-Hybrid Bucharest

The Accounts Receivable Europe organization is in charge to provide professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections & Dispute management process.

Responsibilities

•    Work closely with Team leader and Team members
•    Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics
•    Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case
•    Validates reasons for delinquency using appropriate sources of internal / external information
•    Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes
•    Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds
•    Prepare and process accounts reconciliation in communication with external / internal customers
•    Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes
•    Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers
•    Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases
•    Process shifting of uncollectable items for legal actions / ensure processing of write-offs
•    Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
•    Manage complex customer accounts.
•    Acts as a buddy of new joiners during business specific training, shadowing.
•    Is the second voice collector within the team on escalated, aged items.
•    Run existing reports on a daily, weekly, and monthly basis.
•    Improve & maintain reports based on the I2C standards.
•    Learn and develop soft and hard skills based on Genome Profile setup.
•    Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
•    Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
•    Have a controllership overview of the dunning cycle/letters.
•    Validate that reports meet risk & financial requirements.
•    Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
•    There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
•    Accomplish all responsibilities in line with client compliance and integrity requirements.
•    Create, update, revise, and submit standard operating procedures for approval.
•    Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
•    Act as a backup or cross-trained for another process or scope of work.

Minimum Qualifications
•    Full professional knowledge of German, min. B2 and English B2
•    Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
•    Ability to work under pressure in a dynamic environment.
•    Microsoft Office proficiency, especially Excel.
•    Cash collection skills, with detail orientation.
•    Basic financial analysis skills
•    Ability to be hardworking and to think “outside the box”.
•    Interpersonal and teamwork skills.
•    Verbal and written communication skills.
•    Problem solving
•    Cultural awareness in a diverse and international environment.
•    Thirst for learning.

GENPACT

4.28

We are Genpact

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Genpact in Romania

With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.

A constantly growing company

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania.  We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home.

Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.  

Awards

In the competitive talent landscape, Genpact Romania stands out as a top employer, consistently ranking high in industry lists like Undelucram.ro’s Top employers to work for and Catalyst Solutions’ Top 100 Most Desired Employers in Romania.

We're also accelerating AI innovation through global AI Innovation Centers, including our award-winning hub in Bucharest, recognized as a "Landmark Achievement in AI Innovation" at The Diplomat Bucharest. This award stands out as a testament to our unwavering commitment to driving AI innovation and delivering exceptional solutions to our clients.

Why Genpact?

We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.  

We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, Talent Match, to match individual skills and job aspirations with existing and future job opportunities within the company.  

Our locations 

In Bucharest, our office is located in the Hermes Business Park, close to Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including an AI Innovation Center, relaxation rooms, 400 parking places, bicycle parking with showers and a gym.  

In Cluj-Napoca, our office is located in the Riviera Business Center One, in the heart of the city. Enjoy top-notch facilities, quick access to Iulius Mall’s shops, cafes, and services, plus a relaxing escape in Iulius Park—right outside the door.

In Iași, we are in the heart of the city in the United Business Center 5. Our unique collaboration hub serves as a thriving workspace and meeting point for clients and employees working here. This one-of-a-kind hub facilitates networking, workshops and events, fostering an environment of knowledge exchange and innovation.  Additionally, we have inaugurated this year a new delivery center that supports global clients across the high-tech, finance, healthcare, and life sciences industries, featuring state-of-the-art workspaces designed for finance, accounting, and customer care operations.

Interested? Find out more at genpact.com/careers