Collections Officer with Croatian

This is what you already have:

• You enjoy communicating in foreign languages (minimum B2 Croatian/ minimum B1 English);
• You have basic knowledge of Excel (or MS Office package);
• You are a team player with good communication skills;
• You are customer friendly and insightful, oriented towards finding solutions;
• You have previous accounts receivable experience (rather a nice to have than a must have).

These will be your main activities:

• Manage customers’ expectations;
• Reconcile clients’ accounts; 
• Initiate collection activities via mail/ phone and manage the customer portfolio (within the agreed credit terms and credit limits); 
• Provide information of credit worthiness to customer service when required;
• Input notes on payment agreements, do daily follow-ups and reinstate accounts when payment is received.

What’s in it for you?

• Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;
• Currently with COVID-19 all work is being performed remotely.
• Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform.
• Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
• Opportunity to be involved in sports activities and volunteering initiatives.