Collection Specialist

Ideal Candidate:

• Excellent communication skills;

• Knowledge оf MS Office tools (text, spreadsheet, etc);

• Quick reaction on issues, problems and coming up with solution оf it;

• Knowledge on collecting techniques; 

• Strong negotiation skills;

• Not afraid to engage in tough discussions, where using strong arguments should move the process forward; 

• Comfortable to approach general topics handles in a commercial agreement with a customer;

• Inclined to work with people, good understanding of a commercial process (rights, obligations, payments due). 

Job Description and main tasks: 

• Monitor accounts to identify outstanding debts;

• Investigate historical data for each debt or bill;

• Find and contact clients to ask about their overdue payments;

• Take actions to encourage timely debt payments;

• Resolve billing and customer credit issues;

• Update account status records and collection efforts;

• Report on collection activity and accounts receivable status;

• Negotiate payment dates with customers via phone;

• Escalate special situations towards other departments.

• Make thorough follow up in his/her actions.