Job details

INACTIVE AD: The employer is not currently actively recruiting for this position, but you can apply for the ad.

Client Support Representative with English UK

Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
This job can be done remotely
Spoken languages
English - Native
* all languages are compulsory
Number of vacancies
1

POSITION SUMMARY The Client Service & Support team is the key point in the interaction with our clients. This position requires handling calls and emails from the clients, resolving product and service problems.

JOB REQUIREMENTS

Offering Mood Media clients an excellent customer experience by answering their requests with a high quality and timely response and by showing a pro-active attitude when it comes to problem solving

Take in charge new incidents (inbound calls, emails), raise them into the ticketing system and then provide support following troubleshooting procedures and using specific applications

Follow up on pending incidents (call back the clients, communicate with the internal departments on escalated issues) Provide the clients with information regarding the status of their incidents

Report technical problems, entering data and providing information with high degree of integrity

SKILLS AND EXPERIENCE

English – proficient level

Excellent verbal and written communication skills, customer service skills, and positive phone manner

Very good computer skills, excellent knowledge of MS Office applications

Able to multi-task in a fast paced environment

Detail and solution oriented, excellent follow-up, prioritization and time management skills

Responsible, self-organized, extremely thorough, open, assertive, proactive, analytical and logical person

Excellent team player as well as independent worker, cross-cultural communication skills are a plus

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