Job details

Client Services Management Officer with German

Looking for Premium Talent
Career level
Entry (0-2 years)
Employment type
Full time
Spoken languages
German - Advanced , English - Advanced
* all languages are compulsory
Address
Number of vacancies
1

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

  • Act as junior account manager and drive the excellence in customer service.

  • Provide client advocate support through specific processes and perform escalations when necessary. 

  • Deliver professional and on time service to all customers.

  • Receives and logs internal and/or external customer problem/request/issue via calls, emails and ensures proper documentation.

  • Perform outbound calls to clarify the issue, set expectations and/or to expedite or validate resolution of the issue.

  • Receives and logs customer circuit issue and ensures proper documentation.

  • Provide support in logical configuration of network equipment (both customer premise and network).

  • Performs monitoring, trouble isolation, diagnosis, troubleshooting and repair of voice and data circuits of enterprise customers.

  • Provides update to customer through multiple customer channels voice call, emails and/or the customer portal.

  • Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.

Skills that make your work successful: 

  • You have advanced skills in German and English;

  • You have an interest in Telecommunications and /or Internet Service Provider Companies;

  • You have minimum 6 months of previous work experience in Customer Service;

  • You are proficient in MS Office (Excel, Outlook, Word, Power Point);

  • You have excellent communication skills;

  • You have attention to details and analytical skills.

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

  • Travel virtually around the globe, working in a diverse and multicultural environment.

  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

  • Have fun while working, participating in internal company events, sports activities and community initiatives.

  •  Save money doing the things you love, having access to different discounts on products and services.

  • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days. 

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!  

  • Online interview
  • Please rate your German skills, on a scale from 0 to 3 where 0= N/A; 1= Basic; 2= Conversational; 3= Fluent.
  • Please rate your English skills, on a scale from 0 to 3 where 0= N/A; 1= Basic; 2= Conversational; 3= Fluent.
  • What are your salary expectations for this position (in RON net)?