The In-Country Client Account Manager (ICAM) is a payroll service position focusing on payroll and customer service responsibilities. The ICAM works on a portfolio of Clients and interfaces with internal teams being on location with the ADP Best of Breed country partner. The ICAM is responsible for all critical steps to provide our Clients a seamless payroll process from input to pay date. The ICAM will participate in ongoing client account services training and will be responsible for contributing to internal projects while developing and learning their ongoing client base. The ICAM is also responsible for understanding each client specific process to provide key recommendations for improvements and efficiency gains. The ICAM is responsible for ensuring the overall quality, accuracy, and on-time delivery of specified country payroll while increasing client satisfaction.
Essential Duties & Responsibilities