Job details

Career level
Middle (2-5 years)
Employment type
Full time
Spoken languages
English - Advanced
Address
Number of vacancies
1

The Client Account Manager is a customer service position that works with a portfolio of Clients, internal teams, and partners across the globe.

The Client Account Manager is responsible for:

  • Ensuring the overall quality and on-time delivery of global payroll while increasing client satisfaction
  • All critical steps to provide our Clients a seamless payroll process from input to pay date
  • Contributing to internal projects while developing and learning his or her ongoing client base and participating in ongoing trainings
  • Understanding each client-specific process to provide key recommendations for improvements and efficiency gains

This position reports to a Supervisor of Client Services.

Essential Duties & Responsibilities

  • Participate in ongoing training sessions on company protocols for international payroll management and client services for the first 3-6 months of initial start date.
  • Assist with internal projects and collaborate with other departments to achieve company wide goals while training on Celergo's processes and protocols.
  • Work effectively within the team to ensure all department and payroll deadlines are met.
  • Responsible for generating reports to analyze, audit, and reconcile payroll data.
  • Strong communication and cross-cultural skills to collaborate with international team members.
  • Responsible for the accuracy and timeliness of each Client's payroll.
  • Complete and deliver monthly checklist metrics:-
    • Ensure timely completion
    • Ensure step by step processes are followed
    • Ensure payrolls are paid on time
    • Ensure invoices are billed accurately
  • Manage controls (client and internal changes):
    • Ensure that all documentation is up to date
    • Ensure all deliverables are completed timely and accurately
  • Provide clients with:
    • Strong critical problem-solving results
    • Facilitate long-term relationships

 

  • Ensure each client payroll calendar is managed timely and effectively with both the client and global payroll providers
  • Ensure client deliverables and Service Level Agreements (if present) are being completed timely and accurately
  • Serve as client advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met
  • Review and communicate payroll changes between the Client and global payroll providers
  • Audit payroll calculations from global payroll providers
  • Manage all steps of the funding process
  • Generate consolidated invoices for client approval and funding initiation
  • Maintain open items logs and track improvements to ensure all open items are closed

 

Requirements

Passion - Client Service Management

Education -- Secondary School / College degree

Experience -- Minimum of 1 year of professional experience in a service environment

Other Skills and Abilities

  • Bilingual language skills are a plus.
  • Excellent written and verbal communication skills
  • Ability to maintain priorities in a constantly changing environment
  • Strong organization skills / accuracy
  • Expertise using MS Office applications

  • Online interview
  • Desired salary range