This is a great opportunity to join us as a Claims Management Specialist with German in our Customer Service Back-Office Department in Bucharest where you will be responsible for managing customer claims and returns for DACH Region, claims linked to deliveries (quantity & part discrepancies, damaged parts, lost in transit etc.), quality & price adjustment in full coordination with Order management team, Cash collection team, Sales team. Also you will deal with customer stock cleaning & customer returns: issue goods return authorization to customer & related credit notes, upon warehouse inspection results. Claims and returns management are done in SAP Hybris C4C and SAP ERP where status updates are done status and followed-up accordingly until completion. Run recurrent reports on the progress of the claims and returns.
Others & coordination
What will make you successful
What we offer
We want to make you feel welcomed, challenged and inspired and so we’ve made sure to carefully put together a blend of benefits meant to boost your health and well-being, to ensure your personal and professional growth and also your integration in a pleasant day-to-day working environment.
What you can expect next
Our team is ready to act immediately on those candidates who are the best fit for the role. You’ll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.
We are committed to the safety and health of our adhere to social distancing recommendations and other protocols, ensuring a safe work environment for all.