Job details

INACTIVE AD: The employer is not currently actively recruiting for this position, but you can apply for the ad.

Chargeback officer

Responsive Employer
Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
English - Medium
Monthly net salary
600 - 900 €
Number of vacancies


  • Experience and knowledge of bank cards activity and online payment environment
  • Experience with online payment applications
  • Knowledge of Mastercard and Visa standards and regulations
  • Knowledge of chargeback process
  • Proficiency in English
  • Ability to handle deadlines
  • Computer skills: MS Office package
  • University degree
  • Attention to details and analytical skills


Job description:

  • Perform the analyze for the chargeback cases received and decide whether to proceed further with the representment
  • Build the case documentation for the represented chargebacks
  • Maintain the communication with our partners and clients regarding the dispute process
  • Monitor and manage the alerts received from Ethoca and Verifi
  • Perform the required actions (refunds, cancel subscriptions, etc) on behalf of the alerts received in the system
  • Create and update the reports for the chargebacks and alerts activity



  • Attractive salary, bonuses and rewards for high-quality work
  • Flexible working time and working from home
  • New and modern office
  • Accessible office location (near the subway station Eroilor)
  • Professional and friendly working environment
  • Online interview
  • What is your knowledge and experience with the online payments environment?
  • What is the monthly NET salary you are expecting to receive for this role?