Job details

Our Identity:

At IGT Solutions, we're trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

Position Overview:
Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients.

Key Accountabilities:
• Provide outstanding customer service via email and phone interactions.
• Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
• Communicating with customers through various channels in Italian and English
• Responding promptly to customer inquiries
• Maintaining a positive, empathic and professional attitude towards customers at all times
• Ensure customer satisfaction and provide professional customer support

How You Can Create Influence:
• Proficient writing and speaking skills in Italian (C1 level) are essential, with English proficiency required at a B2 level.
• Prior experience in an international airline environment/operations is advantageous but not mandatory.
• Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
• Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
• Graduates in any discipline or undergraduates are welcome.
• Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
• Proficiency in Microsoft Office and Outlook.
• Willingness to work in a contact center environment.

Perks and Benefits:
• Competitive salary package, reflecting your expertise and contributions.
• Meal tickets
• Private medical subscription
• Reimbursement for public transportation subscription
• “Bring a friend” Referral Program – Consistent rewards for recommendation
• Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
• Permanent contract with the potential for advancement, providing stability and security.
• Full payed training provided by the company
• Exciting career growth opportunities within a globally renowned organization.
• Engaging projects with leading global brands, offering diverse and rewarding experiences.
• Supportive and collaborative work culture, fostering both personal and professional development.
Please note that this is a long-term contract opportunity.

Specifications for the working environment:
• Dynamic, young and divers environment
• Full equipment provided by company
• All modern equipped kitchen and lunch area – including latest coffee/tea machines
• Complex facilities for work environment (Subway and all public transportation, local shops, restaurants and pharmacies)