Are you passionate about helping people, solving problems, and technology? Do you enjoy working in a fast-paced environment where every interaction makes a difference?

We're looking for a Customer Support Specialist who will become the trusted partner of our clients, helping them navigate our digital banking services with confidence and ease.

As part of our team, you will play a key role in delivering outstanding customer service and supporting clients with their day-to-day banking needs.

✅ Providing professional and friendly support via phone and email

✅ Guiding customers on our banking products, services, and digital channels

✅ Assisting clients and branch colleagues with Internet Banking and Mobile Banking inquiries

✅ Verifying customer identity in accordance with security and compliance procedures

✅ Enabling, unlocking, and managing access to digital banking accounts

✅ Resetting passwords and unlocking security tokens

✅ Investigating payment-related inquiries in core banking systems (T24)

✅ Offering information regarding fees, commissions, and transaction processing

✅ Escalating priority issues and ensuring timely resolution

✅ Following up on customer requests to deliver an excellent service experience

✅ Monitoring, reporting, and supporting the continuous improvement of customer support activities

✔ Degree in Finance, Economics, Business Administration, IT, or related fields

✔ 1–3 years of experience in customer support, banking operations, helpdesk, call center, or similar roles

✔ Experience with digital banking platforms is considered a strong advantage

✔ Strong communication and customer service skills

✔ Good command of English (written and spoken)

✔ Strong analytical and problem-solving abilities

✔ Comfortable working with modern computer systems and applications

✔ Ability to troubleshoot and explain technical issues clearly

✔ Organized, dependable, and detail-oriented

✔ Team player with a proactive and positive attitude

✔ Flexible and willing to work in shifts, including night shifts

✔ Results-driven mindset with a genuine desire to help customers

✨ A dynamic and international banking environment

✨ Opportunities to learn and grow within digital banking operations

✨ Exposure to modern financial technologies and banking systems

✨ A supportive team that values collaboration and professional development

✨ The chance to make a real impact on our customers' everyday banking experience

Apply today and become part of a team that powers great digital banking experiences every day. 🚀💙

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