Job details

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Call Center Operator

Responsive Employer
Career level
Middle (2-5 years)
Employment type
Full time
Spoken languages
English - Medium
Address
Number of vacancies
1

Primary Responsibilities

  • Call Center Operator provides direct technical support to customers by means of telephone and e-mail
  • Responsible for maintaining positive relationship with clients
  • Responsible for compliance with communication standards for telephone calls and emails with clients
  • Solves the customers issues relating to:
  1. Order&Delivery: equipment and car accessories, fuel cards unlocking, information about vignette, copies of car documents
  2. Insurance: information about damage procedure, copies of CASCO and RCA documents
  3. Car Remarketing: information about the process of selling cars, about the returned cars and about documents of cars sold
  4. Tyres: information about tyres, about appointment for replacing tyres and query tyres platform
  5. Complaints: feedback about the customer satisfaction related to resolution of their complaint by LPRO
  • Process statistical analyses and reports
  • Provides specialized information about products and ervices of the company
  • May participate in the realization and implementation of LPRO new projects.
  • Maintains a record of demands and customer alls/e-mails into an internal system
  • Works independently and collaborate with all departments

Qualifications and requirements

  • Preferable university degree or in progress
  • Previous experience in call center or similar
  • Basic experience with office equipment (phone system, copying, printing, etc.)
  • Very good interpersonal skills and customer orientation