Applications Support Engineer

Role:

• Support/maintain a diverse portfolio of Global applications-custom applications running on on-prem Windows/Linux or cloud servers in a 24/7 environment (this role will require night and week-end shifts)

Responsibilities

Incident management and resolution following Standard Operating Procedures (SOPs)

• Alert management from automated systems
• Manage escalation of issues to various Global  teams and ensure resolution is reached
• Monitoring the environments in our portfolio, deploy application(s) and patch updates to development, QA and production environments following published Standard Operating Procedures (SOPs)
• Participate in continuous improvement internal processes for the activities in our portofolio
• Interface with the internal clients/customers
• Daily/Weekly Monthly reporting for the Global application in our potfolio

Critical Hiring Criteria:

• Previous relevant experience with Linux or Microsoft Enterprise solutions - minimum 1,5 years
• Proficiency in spoken and written English

• Familiar with (or good understanding of similar technologies – minimum 1 year experience per technologies) at least of 3 of the following:
  • Microsoft Windows Server (2008 Ror Linux (Centos and RedHat)
  • Microsoft IISApache
  • Microsoft SQL Server
  • Monitoring tools and principles
  • Microsoft Powershell
•  Good understanding of IT processes (Incident and Problem management, Change management). Ideally ITIL Foundation certified.