Middle (2-5 years), Senior (5-10 years)
* all languages are compulsory
Technology is a playground for ideas!
Technology _VOIS Romania is the place to make them come to life.
If you want to invest more in a career rather than just a job,
Meet us, Join us, Grow with us!
We stay true to our core values by recruiting people who are passionate, open, and question everything.
Reflect on what your motivation is to come on board! We are eager to hear your story.
We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.
So, here is our proposal for you:
Your day to day:
- Accountable for Support & Operations of Vodafone Money Transfer (VMT . M-PESA) operated by IT Services.
- Ensures the delivery of the VMT service at agreed service levels to our customers, managing and working with all the internal and external partners in the support chain
- Ensures management support for Major Incidents, 24x7 on-call basis
With these activities, you will have a great impact on our business:
- Take on end to end service ownership and manage all involved parties towards a SLA compliant delivery
- Responsible to ensure technical service level compliance for services operated by Product Operations or by 3rd parties on behalf of PO.
- Responsible for managing incidents and problems, including implementation of workarounds and changes, and for executing service requests, including on call duties.
- Manage handover projects to PO service providers for Application Operations and ensure operational criteria are fulfilled in project gates for smooth transition of application operations activities without service quality disruptions.
- Identify and implement best practice and process improvements with 3rd parties delivering application operation services to PO
With these skills, you are a great candidate:
- Profound knowledge in the area of IT delivery projects from application operations point of view
- 3 years of experience in managed operations of large scale IT applications and services in multi-national environment
- >3 years of experience in managing 3rd parties to ensure services are delivered according to agreed SLA
- Strong knowledge of operations management of high complex IT services
- Deep understanding of operational procedures and process standards (. ITIL) and the ability to apply and evaluate them for continuous improvements in the service operations area.
- Fluent English
- IT/ Application Operating background and experience in managing complex technology based on ITIL best practice processes (must have)
- 4 to 6 years of experience in IT service provisioning (preference in banking or telecommunications industry) (must have)
- Strong ability to understand goals which are cascaded through a hierarchy and work towards their prioritization and accomplishment in the department
- Experience and background in a complex business environment and working in multicultural teams with a strong focus on supplier management
- Experience and knowledge of mobile internet communication, protocols, infrastructure, applications, services and integrations
- IT / Tech degreee
Sounds like the perfect job? We’ve got even more to offer:
Work from Home – You can have home office 2 days per week
- Medical and dental services
- Life insurance
- Dedicated employee phone subscription
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of and technology changing company
- Flexible Vacation – Take time off when you need it, we trust you
The future is exciting.