Apple UEM System Administrator

Career level

Middle (2-5 years), Senior (5-10 years)

Spoken languages

English

Job Address(es)


Primary Responsibilities:

· Deploy approved release packages and break-fix solutions in accordance with all enterprise architecture and configuration, change, security, and release management policies and procedures for macOS and iOS systems

· Deploy macOS updates and upgrades to multiple Apple systems

· Develop and maintain small software tools and custom scripts to automate repetitive tasks and improve user access to self-service options.

· Troubleshoot and resolve issues as required, and propose and implement changes aimed at continuous improvement.

· Draft user communication and issue email notifications to key stakeholders and the user community regarding environment changes, patches, and outages, both planned and unplanned.

· Monitor, Maintain and Administer Corporate Wide UEM/MDM Solution.

· Work with multiple Engineering and Operations teams to collaborate on projects and integration

· Provide Tier II support to IT Support Technicians.

 

Technical Responsibility:

· Fluent in troubleshooting macOS and iOS client issues.

· Good networking troubleshooting skills DHCP, DNS, TCP/IP, wireless networking, and VPN technologies (client and site to site).

· Working knowledge of firewalls with all necessary inbound and outbound rules, NAT policies, VPN configuration, gateway security services, File systems (NFS, NAS or SAN)

· Proven development experience with scripting in Bash, Python, and/or AppleScript.

· Familiarity with development in Swift/Xcode.

 

 

Other Skills:

·years’ experience in a System Administrator role.

· Advanced knowledge of Apple ecosystem (macOS, and iOS).

· Experience with an MDM Solution:AirWatch/JAMF required.

· Strong Troubleshooting Skills.

· Ability to respond to help desk requests after hours on a limited basis.

·Ability to communicate effectively with end-users.

· Ability to work both independently and within a team.

· Experience with SSO/LDAP integration