VA RUGAM INSISTENT, NU APLICATI DACA NU ATI CITIT CU ATENTIE ANUNTUL!

Samedaylogistics Romania is seeking for our office in Otopeni airport, a Time-Critical Airfreight Forwarding Agent to support and organize airfreight deliveries for our clients, at global level. The ideal Airfreight Agent will have:

• at least 2 years airfreight forwarding experience required (preferred but not a must)
• at least 1 year in Time-Critical airfreight forwarding (nice to have)
• a demonstrated ability to manage multiple tasks simultaneously with minimal supervision
• a high attention to details.
• English language - Advanced level

Responsibilities And Duties

• Maintaining ongoing relationships with already existing customers, partners and service providers;
• Maximizing business opportunities by offering customers tailor-made solutions to meet clients’ requests within budgetary and operational restrictions, while making a suitable profit for the Company.
• Providing support and resolving problems for customers, opening supply requests for customers;
• Preparing monthly reports
• Providing in-bound telephone customer support and being able to determine the nature of the call or inquiry (selecting the type of service that customer needs)
• Distributing mails, preparing reports, processes forms and other specific documents;
• Communicating effectively in order to solve intermediate level problems and assisting with basic research
• When required, Screening, preparing and moving customer’s packages for customs clearance
• Supervising and coordinating warehouse/ramp operational activities
• Supervising the daily activities of the import / export operations
• Developing a systematic plan to achieve and maintain account records
• Complying with airport authority security / safety requirements
• Performing all other duties assigned or delegated by managers
• In case is necessary, being able to work on nights or weekends
• Preparing of time-critical quotations for incoming requests ensuring a timely offer with detailed and accurate information is provided to clients.
• Allocating of couriers to pending orders for worldwide requests and booking of their travel arrangements.
• Giving clear detailed instructions and information to couriers on their assignments and modify assignments as broker deems necessary to meet global customer needs.
• Monitoring and tracking of on-going shipments with the purpose to ensure high quality service is delivered and the company’s expectations are met at any time.
• Sourcing, selecting and negotiating with external suppliers and service providers with the responsibility of determining and delivering appropriate training if necessary to meet the company requirements.
• Debtor and Creditor Invoicing and order settlement.
• Being able to travel when required, in line with business needs.

Knowledge And Skills

• High school diploma or equivalent
• At least 2 years customer service experience or general administrative experience in transportation industry
• Demonstrated ability to manage multiple tasks simultaneously in a fast paced environment with minimal supervision with a high attention to detail
• Accurate typing and data entry skills
• Effective verbal and written communication skills
• Minimum knowledge of transportation process for Domestic / International shipping and documentation

Other details:

• Working hours: 8 working hours, based on a flexible schedule;
• Working in 3 shifts, through rotation;
• Location: Otopeni airport area, Airport Plaza

Benefits:

• Fuel allowance will be provided / transportation assured;
• Applied bonuses, calculated once per 3 months, in case target is reached;
• Professional training abroad, when will be necessary;
• Travelling abroad when needed
• Easter & Christmas bonus
• Annual healthcare subscription to the biggest Healthcare Private network of clinics and hospitals from Romania