Job details

INACTIVE AD: The employer is not currently actively recruiting for this position, but you can apply for the ad.

Agent L1 Service Desk with German

Career level
Entry (0-2 years), Middle (2-5 years)
Employment type
Full time
Spoken languages
German - Advanced , English - Advanced
* all languages are compulsory
Address
Number of vacancies
1

Your day to day:

Ensure timely and effective resolution of end-user IT related Incidents and service request.

With these activities you will have a great impact on our business:

  • Serve as first point of contact for customers over all agreed channels with their respective OpCos and provide resolution or dispatch accordingly where applicable (incidents and service request)
  • Perform remote troubleshooting through thorough analysis and relevant questions
  • Identify the issue using the details received from the end-user and provide resolution according to the work instructions
  • Record actions taken and resolution provided in the relevant ticketing system
  • Ensure fulfillment of the agreed Service Level Agreements/Key Performance Indicators
  • Perform ticket follow-up according to the internal procedure
  • Identify and suggest possible improvements on procedures
  • Resolved incidents, service requests and queries
  • Up-to-date information in the relevant systems
  • Documented technical solutions in KMDB

With these skills you are a great candidate:

  • German (C1 or above)
  • English (B2 or above)
  • Has used an IT Service Management tool (BMC Remedy or similar)
  • Ability to diagnose and resolve basic technical issues
  • Customer-Oriented
  • Excellent communication skills
  • Can-do attitude
  • Team working skills
  • Flexibility


Sounds like the perfect job? We’ve got even more to offer:

  • Work from Home– You can get to work remotely from anywhere you choose (2 days/week)!
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
  • Flexible Vacation

The future is exciting. Ready?