Job details

What you do

• Creating and updating C&C files and assigning them to the C&C user
• Closing of C&C files when requested
• Communicating (written)/via phone calls towards PH - Broker/Debtor
• Chasing documents and information missing per mail & transferring the gathered information to the relevant stakeholders
• Executing payment management tasks including the recording of received payments, informing collections, allocating recoveries to claim files, informing relevant stakeholders about payment, answering PH questions, etc
• Creates reports
• Calculate Share of recoveries that is due to Allianz - after claim indemnification
• Executing Collections fees management tasks including invoicing collection costs to SU's, Calculating success fee for PH and recharging and invoicing legal fees to PH
• Check open items on transitory accounts and help PM with the relevant information/actions,for clearing.
• Taking care of correct data entry and maintaining data quality
• Escalation to local teams and including account manager in case of unresponsive customers (chasing)
• Participating to test campaigns (corrected defect, RFC)
• Lodge Insolvency Claims, with the Insolvency Practitioners to start the Dividend recovery process on Insolvency Paid Claims
• Manage Monitoring of Non-Inclusive Files - after claim indemnification
• Manage the Inbox of the Generic Email Address, for each C&C Department / BU, answering to PH queries and distributing correspondence.

What we need

Educational requirements

• Student or bachelor's degree in administration, Finance/ Accounting, Law or Insurance is preferable

Functional knowledge

• Good understanding of Claims and Collections processes and KPI, reporting and systems is an advantage
• Working knowledge of English language (good level)
• Fluent in Italian (both written and verbal) - mandatory
• Good user of MS Office package, especially Excel (intermediate level)
• SAP Knowledge is an advantage

Business expertise

• 6 months to 1 year experience in customer service or Data Entry Activities would be an advantage

Interpersonal skills

• Result orientated and able to work towards zero defaulted tasks
• Team player
• Customer focused
• Flexibility and critical thinking
• Ability to manage own space and time and to work in a fast-paced environment
• Good problem-solving skills

What we offer

• Dynamic and multinational working environment.
• Opportunity to learn and grow- on the job as well as language or professional training.
• Open company culture, flexible working hours/ possibility of working from home.
• A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc.
• Full time permanent contract.
• Modern and accessible offices.