Accounts Receivable with Italian – Hybrid Iasi

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850 - 1000 €/luna

Iași; Hybrid

Spoken languages

Engleză (avansat)Italiană (avansat)

We are inviting you to apply for the role of Accounts Receivable Collections with Italian – Hybrid Iasi

Responsibilities

Core Responsibilities:

Manage a portfolio of high-value, strategic, or complex customer accounts
Drive collection strategy to reduce overdue balances and improve cash flow
Lead customer negotiations for payment plans, settlements, or escalations
Analyze AR aging and proactively identify risk accounts and overdue trends
Resolve complex disputes by coordinating with cross-functional teams (sales, legal, tax, billing)
Review and approve account reconciliations, write-offs, and adjustments where applicable

Process Improvement & Ownership:

Identify process inefficiencies and implement improvements in collections workflows
Support automation initiatives and system enhancements for AR processes
Develop and optimize collection strategies (e.g., segmentation, prioritization rules)

Reporting & Analytics:

Prepare detailed reports on AR performance, KPIs (DSO, aging, overdue %, collection effectiveness)
Provide insights and recommendations to management based on data trends
Monitor and ensure adherence to SLAs and targets

Stakeholder & Team Leadership:

Act as escalation point for complex or sensitive customer situations
Build strong relationships with key customers and internal stakeholders
Mentor and coach junior associates, providing guidance on best practices
Support audits and ensure compliance with financial controls and policies

Qualifications we seek in you!

Minimum Qualifications

High school diploma required; university student or graduate preferred (Economic studies are an advantage) 
Proficiency in Italian at C1 level 
Good communication in English 
Familiarity with Microsoft Excel

Preferred Qualifications

Previous experience in a multinational or corporate environment 
Strong interpersonal and stakeholder management skills 
Proven ability to handle complex issues and drive process improvements

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Genpact in Romania

With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.

A constantly growing company

Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania.  We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home.

Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.  

Awards

In the competitive talent landscape, Genpact Romania stands out as a top employer, consistently ranking high in industry lists like Undelucram.ro’s Top employers to work for and Catalyst Solutions’ Top 100 Most Desired Employers in Romania.

We're also accelerating AI innovation through global AI Innovation Centers, including our award-winning hub in Bucharest, recognized as a "Landmark Achievement in AI Innovation" at The Diplomat Bucharest. This award stands out as a testament to our unwavering commitment to driving AI innovation and delivering exceptional solutions to our clients.

Why Genpact?

We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.  

We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, Talent Match, to match individual skills and job aspirations with existing and future job opportunities within the company.  

Our locations 

In Bucharest, our office is located in the Hermes Business Park, close to Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including an AI Innovation Center, relaxation rooms, 400 parking places, bicycle parking with showers and a gym.  

In Cluj-Napoca, our office is located in the Riviera Business Center One, in the heart of the city. Enjoy top-notch facilities, quick access to Iulius Mall’s shops, cafes, and services, plus a relaxing escape in Iulius Park—right outside the door.

In Iași, we are in the heart of the city in the United Business Center 5. Our unique collaboration hub serves as a thriving workspace and meeting point for clients and employees working here. This one-of-a-kind hub facilitates networking, workshops and events, fostering an environment of knowledge exchange and innovation.  Additionally, we have inaugurated this year a new delivery center that supports global clients across the high-tech, finance, healthcare, and life sciences industries, featuring state-of-the-art workspaces designed for finance, accounting, and customer care operations.

Interested? Find out more at genpact.com/careers