Job details

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2nd line Specialist, Interactive TV Systems

Career level
Entry (0-2 years), Middle (2-5 years), Senior (5-10 years)
Employment type
Full time
Spoken languages
English - Advanced
* all languages are compulsory
Number of vacancies

Your day to day:


  • Troubleshoots and resolves issues in the IPTV / VTV infrastructure of different Operators from the Vodafone Group and escalates to different vendors if necessary.
  • Solves technical issues reported by the monitoring department (Front Office).
  • Troubleshoots and resolves complex technical issues.
  • Performs emergency recovery actions for components in the IPTV / VTV infrastructure.
  • Captures logs and debug information from IPTV / VTV systems.
  • Documents temporary and permanent fixes that were deployed.
  • Develops custom scripts for the automation of certain operational tasks and service monitoring of the Interactive TV Systems.
  • Troubleshooting issues in Production environments and verifying solutions. Providing top notch support for our customers. Utilizing knowledge and expertise to research and resolve issues in a timely manner in order to ensure customer's satisfaction.


  • Performs emergency configuration actions in order to solve issues raised after the deployment of changes or during incidents impacting the IPTV / VTV infrastructure.
  • Performs planned maintenance actions according with the procedures and makes sure that unexpected impact on the IPTV / VTV service is avoided during the implementation of the changes and/or after.
  • Coordinates and is involved during the implementation of high-risk changes.
  • Involved in network upgrade activities, software upgrades and IPTV / VTV infrastructure parameter changes maintaining the quality of service and avoiding platform dysfunctionalities.


  • Implements preventive maintenance actions.
  • Daily monitoring of performance indicators of IPTV / VTV infrastructure.
  • Coordinates integration / acceptance testing for new network elements in the IPTV / VTV infrastructure.


  • Provides notifications according with agreed time intervals and transmits relevant technical information related to incidents to all stakeholders.
  • Escalates technical issues to next level of support (Vendor, 3rd level support).

Professional Development

  • Regularly participates in internal and external training sessions in order to improve their technical skills.
  • Provides ideas and feedback to develop and improve the processes and procedures used in Regional NOC.
  • Trains the monitoring operators (1st Line) and new employees in TV Operations.

With these skills, you are a great candidate:

  • Basic knowledge related to IPTV / OTT concepts and equipment.
  • Basic REST / SOAP API concepts and experience in usage of Postman (or other alternative tools).
  • Proven ability to capture and analyse system / network traces (. Wireshark, Fiddler, Charles)
  • Knowledge of CDN technologies.
  • Full understanding of internet protocols like HTTP, RTP, RTCP, RTSP, RTMP, UDP, ARP, ICMP.
  • Knowledge related to micro-services based architecture and containerization (Docker, Kubernetes).
  • Basic / Advanced Windows Server / Unix knowledge.
  • Streaming / content management knowledge.
  • Basic IP transport knwoledge (Routing, Swithcing, QoS).
  • Understanding of network security practices including the use of VPNs, ACLs and firewalls.
  • Advanced communication skills.
  • Capability to work in a multi-national environment.
  • Advanced spoken/written English language knowledge.
  • 2-3 years of experience in IT System Administration / Telecommunication area.
  • 1-2 years of experience in operations and support of Cloud / Microsoft / Linux / Virtualization infrastructures.
  • Technical studies: Faculty of Electronics, Telecommunications and Information Technology / Faculty of Automation and Computer Science.

Sounds like the perfect job? We’ve got even more to offer:

  • In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
  • Medical and dental services.
  • Life insurance.
  • Dedicated employee phone subscription.
  • Special discounts for gyms and retailers.
  • Annual Company Bonus.
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills.
  • You get to work with tried and trusted web-technology.
  • Getting in on the ground floor of and technology changing company.
  • Flexible Vacation – Take time off when you need it, we trust you!


Sounds interesting? Apply!