Technology is a playground for ideas!
Vodafone Shared Services Romania is the place to make them come to life.
If you want to invest more in a career rather than just a job,
Meet us, Join Us, Grow with us!
Your day to day:
Provide the maintenance of the hardware and software IT systems for Vodafone IOT customers. Maintain high availability and optimal performance of the customer’s infrastructure and of all IT and Telecom supported services.
Continuously improve system performance and optimize working methods already in place.
Adapt and contribute to the customization of hardware and software solutions based on customer requirements, delivering cost efficient services of high quality.
With these activities you will have a great impact on our business:
Performs monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, using available tools.
Provides 24h/24h technical support, gathers all the required information from customer or monitoring systems in order to quickly solve all the hardware and software incidents; coordinates the investigations, when needed.
For some of the solutions delivered, modifies and adapts existing software solutions for a better performance and customer experience.
Provides technical information to customers about events and alarms that affect services, using agreed methods of communication.
Analyzes information gathered from customers and/or performance monitoring systems, proposes solutions and transmits the results/recommendations towards other technical teams in order to change and adapt software solutions for dedicated equipment. The final outcome is reflected in the resolving of complex technical incidents (including software bugs), ensuring an improved customer experience.
Reviews functional and technical specifications of the IT systems within the process of modification or adjustment of the hardware and software solutions.
Works in compliance with the operational agreements and to fulfill the key performance indicators of the service (speed, response time, error rate).
Creates work instructions and technical operational procedures for the consolidation of knowledge and competencies within the team.
With these skills you are a great candidate:
- Circuit Switch: SMSC, HLR
- Packet Switch: GGSN
Sounds like the perfect job? We have more to offer:
The future is exciting.