1st Line IT Support Administrator

Career level

Middle (2-5 years), Entry (0-2 years)

Spoken languages


Job Address(es)

Gross salary / month

800 - 1000 €

This job is inactive, but you can still send your resume to the company

eSky Group is one of the largest Online Travel Agency in Central and Eastern Europe and the leader of sale of travel services on the Polish market. We operate in 23 countries, both in Europe and South America, offering easy online reservation tools in the area of airline tickets, hotels, tours and travel insurance. Currently, we hire around 600 experts and enthusiasts of travelling, most of whom are people of business and IT fields (our IT department consists of over 100 specialists!)


Join our team and support us in our daily work as 1st Line Support Administrator in our location in Bucharest, Romania.

Key responsibilities: 

  • Provide day-to-day 1st line IT support at our division in Romania
  • Escalate tickets when needed to 2nd and 3rd line support based in Poland ensuring communication is maintained throughout process
  • Identify and resolve issues following agreed procedures and using tools to collect agreed performance statistics
  • Setting up and configuring new laptops and desktops according to corporate standards
  • Creating and taking care of purchase requisitions for IT hardware/software
  • Taking care of LAN/WAN/VPN installation
  • Maintain an inventory of computer hardware and software (including licenses)


  • Very good English skills (that allow to cooperate with the support team located in Poland)
  • Very good knowledge of Windows OS (especially XPin the area of configuration and fault elimination
  • Active Directory experience
  • Experience with configuration and installation of various network devices (routers, switches, access point)
  • Experience with installing software and troubleshooting errors
  • Very good knowledge of MS Officein the area of its configuration and maintenance
  • Experience with diagnosis and elimination of software and hardware faults
  • Ability to work both in a team and independently
  • Ability to work under time pressure

We offer:

  • Attractive salary related to your experience and knowledge
  • Benefits – meal tickets, private health insurance, excellent coffee :) 
  • The casual, startup-like atmosphere in the company with a flat structure
  • Professional development - possibility of working in the international company (our IT department consists of over 100 experts!), participation in trainings, challenging tasks
  • Agile Software Development - full adoption in the whole company for over 4 years

Interested to join our team? Send your CV in English using the application form and we'll be delighted to meet you!