A conscientious and self motivated individual with great enthusiasm and determination to succeed. Hard working, reliable and resourceful with excellent organisational and staff management skills, combined with the ability to prioritise a substantial workload. Successfully receives, assimilates and evaluates information quickly in order to complete any task efficiently. Friendly and good humoured whatever the circumstances.
Problem solving skills
Written and verbal communication skills
Strong customer service skills
Excellent telephone manner
Self-motivation and ability to take the initiative
Ability to work well under pressure
. skills including experience in Microsoft Office ( Word, Excel, Powerpoint)
Punctuality and time-keeping
Able to take on responsibility
Good organisation, with attention to details
(Dewsbury, United Kingdom)
January, 2018 - May, 2019
(1 year 4 months)
2000 GBP month
Market products on the eBay site, using well-established selling procedures and techniques.
Respond to customers’ inquiries regarding products, and shipment, ensuring that the right type and amount of information is forwarded.
Provide customers with information on shipment amounts, in addition to the cost of products.
Go through order files to determine the quantity and type of products ordered.
Look through online and physical inventory to determine the availability of products.
Pick, pack, label, and ship products to the customer, and provide delivery timelines.
Respond to customers complaints regarding service and product quality, aiming to attempt their issues.
Oversee the inventory to ensure product availability, and assess stock situations.
Create and maintain effective relationships with vendors and suppliers to ensure that products are delivered timely.
Provide customers with detailed information regarding payment options, band process credit, and debit card payments.
Handle returns and exchanges in sync with the guidelines provided by the company.
Register new patients, including data entry on the computer.
Answer telephone, arrange appointments, take and record messages accurately.
Receive patients and direct to correct health professional
General clerical duties, operate photocopier, and fax machine.
Data entry on the clinical system.
Be aware of Health and Safety requirements at all times.
Attend Practice Protected Learning sessions as part of personal development.
Open and close surgery as and when required.
Arrange patient transport.
Issue/print prescriptions and deal with prescription queries.
Opening and distribution of post.
Scanning/Electronic filing of letters, results and faxes in patients’ notes
Be prepared to undertake whatever tasks are required to ensure the smooth running of practice.
Prepare journal entries
Complete general ledger operation
Monthly closing and preparation of monthly financial statements
Reconcile and maintain balance sheet accounts
Draw up monthly financial reports
Assist with year end closings
Administer accounts receivable and accounts payable
Prepare tax computations and returns
Assist in preparing budgets and forecasts
Assist with payroll administration
Assist with preparation and coordination of the audit process
May, 2014 - July, 2015
(1 year 2 months)
1600 RON month
Data entry and reconciliation of clients accounts
Create accurate accounting records by processing client in data accordance with agreed service standards
Ensure that all account broker/ underwriters instructions and requirements are handled promptly and accurately
Input data, process documents and use our bespoke in house systems
Master / Postuniversitary degree
Bucharest University of Economic Studies
2014 - 2016