October, 2018 - present
(1 year 4 months)
Social Media Management (Facebook, Instagram, LinkedIn)
Promotion through social media, blogs, article posts;
Implementation and monitoring the online marketing campaigns - Facebook/Instagram Ads, LinkedIn Ads;
Maintaining the content of web pages (Wordpress);
Writing and sending periodic newsletters to subscribers;
HTML coding of newsletters in Adobe Dreamweaver and programming them in CRM;
Promoting the image of the websites by writing texts and choosing images for banners, newsletters;
Process the images/banners in Photoshop;
Creation of media content, photographs of descriptive articles, guides, presentation videos;
Analyzing the activity of the sites and of the marketing activity, using Google Analytics in an effective manner;
Finding new ways to promote the company's image in the online environment;
Solving client's requests via e-mail/social media in a very friendly and professional way (in Kayako software);
Providing solutions regarding the orders and delivery issues;
Ensuring all communication is handled professionally and promptly but with a human touch;
Demonstrating strong product knowledge to ensure all queries are answered according to the SLA;
Building a special connection with customers and providing exceptional assistance.
Promoting and selling marketing services (search engine optimization, social media management, email marketing) to the existing and new clients;
Providing all the necessary information related to the internet marketing and website development products;
Meeting and exceeding the sales target through growing the existent accounts and creating new ones;
Liaising with other departments, in order to reach the monthly target and objectives.
Providing support through 3 different channels (phone, email, chat);
Taking inbound calls and chats from clients and provide them with the necessary information and solutions in a professional manner;
Resolving tickets in predefined time in Zendesk;
Escalating problems to the next level of support when necessary.
Sociological Center of Public Opinion
February, 2013 - February, 2014
Sort and verify the accuracy of the data (market studies) before it is entered in the company's database;
Participating in multiple projects at once;
Assure that the market studies are entered into the database in a predefined time;
Working with the internal team and provide regular updates on the project.