Context of the job:
IT Infrastructure is today for a company like 'water from the tap' or 'power from the mains'. You come to Cegeka in a very exciting world of rapidly evolving technologies, where Machine Learning, Automation, Self-Healing Systems, Cloud Services and DevOps are some examples.
Cegeka is a leading ICT company that offers quality solutions to its customers. We always strive for a customized solution, say the ideal match for the customer to achieve his goals. We also look for this match for extensions of our team. Competences and character are essential for us, alongside experience and ambitions. Cegeka constantly invests in talent management so that every employee can realize his potential.
Our infrastructure engineers quickly develop into T-profiles, where they can build up technological knowledge in the breadth of the infrastructure spectrum. The role of engineer evolves very quickly, which means that we are trying to generate more and more added value on top of a foundation that is becoming more and more automated. Unburdening customers is also very important, which means that we also invest in a range of skills such as customer orientation, taking ownership, addressing each other, working efficiently and consulting ability. The engineer who was still a 'pure technology specialist' yesterday is now an enthusiastic, positive professional and ambassador.
We are looking for an Windows Infrastructure System Engineer to join our Engineering Team in Cegeka Romania, team which handles medium-complex infrastructures, mainly enterprise environments. The team has 16 members in Romania and collaborates with collagues from Romania and Belgium to ensure that the quality of the services provided is at the highest level.
As a member of this team, you will mostly be involved in monitoring the infrastructures of our customers, troubleshooting technical problems and deliver projects requested by our customers. You will make sure that the services are up and running and that the incidents assigned to your group by L2 Wintel Engineers are acknowledged and resolved in the agreed time frame. In addition to that, your activity will include performing maintenances and changes in the customers’ infrastructure. You will be proactive and deliver reports to our customers, with technical proposals that would improve their environments and optimize them.
In terms of managed environments, we are talking about Wintel environments – aroundservers for over 100 customers, located abroad. The team members solve incidents for each and every one of these customers, thus interacting with multiple technologies: Active Directory, SCCM, Virtualization solutions (Hyper-V, VMware), antivirus, storage and backup enterprise solutions.
At team level, we use 2 ticketing tools - CA Unicenter Service Desk (CA USD) and LANDesk and an Unified Dashboard, which integrates multiple monitoring tools (SCOM, Zenoss), that helps us monitor the environments of our customers. We have a Knowledge Base (KB) implemented, where you will find documentation, articles and procedures uploaded by other team members and, among your tasks, you willbe involved in updating those documents. Also, as a member of this team, you will be involved in creating technical procedures for L1 Team, procedures which help solving first line problems.
Due to the fact that we offersupport, you will be working in 2 shifts: 07:30 AM – 15:30 and 11:30 AM – 20:00, from Monday to Friday. In addition to those shifts that require your presence in the office, the Engineers also perform stand-by shifts, through rotation, thus covering the work load weekly, for critical incidents.
We are ITIL certified, which means that we respect specific standards for the procedures and operational flow we have in place, which are implemented division-level. In addition to that, in order to increase efficiency and transparency in terms of team interaction and communication, we use periodically 121 and team meetings, which help us deliver our services continually while not overburdening the team members.
What you will do:
What you should know and have:
What we expect from you:
Professionalism in all communication with the clients (phone calls, emails)
What we offer: