Technical Support with English ( remote position)
Mittlere Stufe (2-5 Jahre), Höhere Stufe (5-10 Jahre)
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Who we are:
SiteGround is a leading international IT company with a rapidly growing client base from all over the world. Every day we look to push the boundaries and provide web hosting services that impress our customers. With only a handful of people working from their university dorm rooms in the beginning, 12 years ago, today we have about 280 employees and are constantly growing. However, we never lost the enthusiasm and the friendly spirit that has ever been very important part of our company culture.
If you are the “hands on” type of person, ready for new and exiting challenges, then we have a place for you to unfold your talent and passion.
Currently we are looking for people located in Romania to join our Technical Support team.
The job will include:
Online communication with SiteGround's customers;
Solving technical problems for the customers;
Assisting the customers with their website maintenance;
Ensure tasks and client requests are handled in a timely manner;
Diverse working schedule including weekends and night shifts
Fluent written English;
Strong communication skills;
Great attention to detail;
Must possess strong problem solving and analytical skills;
Able to comfortably work in fast-paced and constantly changing environment;
Good time management and multitasking skills;
Self-management and reliability;
Ability to work independently as well as in cooperation with our team.
Great advantage will be:
Computer science education and/or relevant work experience.
Knowledge and experience in any of the following areas is a great advantage: Linux, MySQL or other DBMS, Apache web server, DNS, Mail services and Working on remote servers using shell access.
Knowledge of any of the following Open Source platforms is a plus: Joomla!, WordPress, Magento, Drupal, PrestaShop, OpenCart, etc.
Previous experience in the customer service field.
What we offer:
Great opportunity for personal and professional growth;
Competitive salary with end-of-year bonus;
Ability to work remotely;
We take just as good care of our employees as we do of our clients. We believe that happy employees lead to happy customers, that's why we offer all kinds of perks to motivate and inspire our staff.
If you are interested, please send us your CV and a short cover letter in English.
All applications will be processed in confidentiality.
Only short listed candidates will be contacted for further steps