Einsteiger (0-2 Jahre), Mittlere Stufe (2-5 Jahre)
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It is a unique opportunity to be part of a team of 6 IT Specialists who support more than 700 end-users in all technical problems they encounter. You will work in a virtual environment, interacting onsite or remote with the end-users.
How can you make a difference? Understand your customer’s needs and exceed their expectations with a friendly and can-do attitude.
This is what you will mainly do:
- Providing support for user requests around hardware, software and service issues in a multinational environment
- Coordinate incident resolutions with Level 2 and Level 3 support
- Logging and keeping records of user queries
This is what you need to have:
- 1 year experience in providing IT support
- Well-developed troubleshooting skills, ability to communicate technical information, both verbal and written, to a wide range of end-users
- A good level of English language
- What do you expect from your next job ?
- What are your salary expectations ?