Solar Energy - Customer Support Engineer
Einsteiger (0-2 Jahre)
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Huawei Enterprise Business Group is glad to welcome you, a young capable power engineer, to join our team of Customer Support Engineers for the Solar energy product line. You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Solar energy products ( Solar inverters, Controllers, Monitoring Software and more).
• Motivational salary package.
• Life time learning environment and tools.
• Great amount of Product Documentation.
• Access to a unified Knowledge Base where can be found technical cases encountered by all our engineers around the world.
• Opportunity to contribute to this Knowledge base and be part of a growing Huawei Engineers community.
• Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).
• International young and motivated team that want to constantly grow.
• Strong and motivated, responsible and initiative personality.
• Customer focused and good communication skill.
• Open minded.
• Good English speaking and writing.
• Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process.
• Excellent team spirit with good communications and interpersonal skills. Ability to cooperate and work with peoples from different cultures.
• Microsoft Office skills (Microsoft Word, PowerPoint, Excel)
Technical experience and educational background needed:
• University degree electrical/electronic engineering.
• Knows about Energy solar Equipments.
• Understanding of Photovoltaic plant structures.
• Internships and Master Degree into the Renewable energy fields will be considered as a plus.
• Any other foreign language known will be consider as a plus.