Technology is a playground for ideas!
Vodafone Shared Services Romania is the place to make them come to life.
If you want to invest more in a career rather than just a job,
Meet us, Join us, Grow with us!
We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything.
Reflect on what your motivation is to comeon board!We’reeager to hear your story.
We live and thrive in an ever-changing environment where creativity and productivity are key,withinworking hours, of course.
Yourday to day:
Manage relationships and service quality between GNOC (Group NOC) and Local Customer Service Management, escalation point for Local Network Operations.
Ensure SLA compliance and unmatched customer experience for key operational processes, especially Service Quality Mgmt.
Provide both Consumer and Enterprise Service Level Management.
With theseactivitiesyou will have a great impact on our business:
Interface betweenLocal Network Operations and GNOC for SLA/OLA design & review.
Harmonize Service Level Management process and KPIs across Network Operations.
Service Quality Management process owner.
Service ownership for centrally managed services from GNOC.
Deliver regular presentation of Service Performance( networkand/or NOC) for Technical Directors and Head of Ops from Local Markets.
Deliver Service ImprovementPlans.
Ensure Local Market requirementsaretakeninto accountin Service Delivery.
With theseskillsyou are a great candidate:
Mobile and fixed telecommunication background with functional experience (multinational).
Strong understanding of the business processes/ business acumen and experience in process improvement & design.
Fluent English and additional language (Italian, German, Spanish).
Communication, negotiation, influencing and presentation skills.
Cross cultural sensitivity.
University degree in Telecom.
Telecom background: minimum 5 years.
Experience of data analytics, statistics and reporting.
Sounds like the perfectjob?We’vegot even more to offer:
Work from Home – You can have home office1 dayper week
Medical and dentalservices
Dedicated employeephone subscription
Specialdiscounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of antechnology changing company
Flexible Vacation – Take time off when you need it, we trust you