Orange Group’s Shared Services Center is looking for a colleague in its Romanian team to contribute and operate successfully various platforms such as Messaging, Device Management, Payment, Cloud etc.
The solutions we are providing are being used within Orange Group by multiple countries.
As a Service Engineer, you will ensure the proper quality of service on these platforms, you will be involved in standard operations and administration tasks for shared services platforms.
You will analyze QoS parameters, and come up with improvement plans and enhanced procedures to meet performance objectives.
Who you are:
• You are able to work comfortably in a fast-changing environment on interesting technical challenges
• You have a passion for efficiency, performance and continuous improvement
• You are all about sharing and collaboration with your teammates
What you will be doing:
• Accountable for operations and administration of service platforms
• Real time analysis of faults and customer tickets, drive corrective actions in accordance with customer impact
• Monitor performance parameters for services and platforms, initiate escalation process in case of detected service or performance degradation
• Perform and drive preventative maintenance, trigger corrective actions
• Contribute to the launch of new services-> Bringing into operations, checking current operations, platform configuration.
• Participate to on-call activity
What you know and will be working with:
• Linux (Red Hat)
• Web applications middleware: Apache, Tomcat, JBoss, Zend
• Database: Oracle, MySQL, noSQL DB
• Languages: shell scripts (bash, Perl...), HTML, XML, Java, PHP
• monitoring tools: Nagios, Centreon, Cacti
• virtualization: VMware
• network and security: concepts; troubleshooting (tcpdump); pfsense, haproxy, squid
• USSD, SMSC, IN knowledge will be a plus
Working language(s) : excellent English, French will be a great plus
Education: Informatics / Telecom degree