The main purpose of the role is to provide technical support for a spectrum of software application suite used within the Oil & Gas sector. You will be responsible for managing, changing and implementing the resolution of application and system issues that arise across the business. You will be responding to technical problems that require immediate solutions and provide technical support to internal teams and external stakeholders, assisting with new systems integration, database management and application management.
As an IT Support Engineer, you will need to maintain and update code using .Net / Java-programming languages, testing and deploying applications and systems to improve existing software. You will participate in requirements analysis and prioritise tasks, collaborate with internal teams to produce software updates and architecture and revise, update, refactor and debug code. Part of your role is to provide technical support for existing programs and applications to customers and other team members and engage with key stakeholders, both internal and external, providing expertise to functional project teams.
The successful IT Support Engineer will need to have both technical knowledge and excellent interpersonal skills, possessing specialist knowledge of operating systems, devices, applications and software and the ability to diagnose and address application issue.
Good experience as an IT Support Engineer gained in a greenfield environment or application support
Experience in designing, building and maintaining .Net/Java applications
Knowledge of popular .Net or Java frameworks like Spring (Boot, Core, MVC) and JPA (Hibernate)
Familiarity with architecture styles/APIs (REST) and good knowledge of SQL
Experience with Object-Oriented Design (OOD)
Excellent troubleshooting and solid interpersonal skills with the ability to communicate at all levels
Familiarity with Azure platforms and other cloud-based technologies
Strong working knowledge of IT Software and hardware
Ability to manage multiple high-level tasks under pressure
Strong attention to detail