Mittlere Stufe (2-5 Jahre), Einsteiger (0-2 Jahre)
Diese Stellenanzeige ist nicht mehr gültig.
- Working with business stakeholders, developers to deliver great service to our departments and customers on a day-to-day basis
- Acting as one of the ‘go-to’ person for the E-Commerce team providing a point of escalation and managing situations that require increased awareness or to offer help and guidance
- Effectively communicate the overall support management vision & process and subsequent changes to all relevant colleagues to ensure all projects are up to date on what is required
- Engaging in the resolution of incidents; bugs & defects, ensuring that business impact is fully understood, remediation action is taken in a timely manner and that business stakeholders receive regular updates.
- Drive activity to ensure that root-cause analysis is completed quickly, lessons are learnt and next steps / actions are followed up on.
- Be happy to help non-technical colleagues with support when needed.
- Performing role of Duty Manager out of hours (on rota), providing support and assurance for out of hours’ major incidents affecting business continuity.
- Act as part of the IT team in defining and keeping track of development of different change requests across all areas covered by Stockday IT (SAP, B2B, QS,etc)
- Knowledge of SAP
- Experience in identifying the owner of specific issue
- Experience in ticket prioritization
- The ability to work to agreed deadlines
- Communicate clearly and concisely with a broad and varied range of stakeholders
- Organized and structured, but not rigid in your approach
- Understanding of support methodologies & agile frameworks
- Analytical and Reporting Skills
- Agile / Project Management
- Verbal and Written Presentation Skills
- Support Management skills
- Advanced English level
- Positive attitude and willingness to constantly learn and develop your skills
- An attractive salary and competitive bonus package
- Substantial benefits package
- The possibility of developing your career in a constantly evolving environment