dcs plus is GROWING! Our team is EXPANDING!
Job Position: Help desk Analysts
Location: Romania – Bucharest
Job Type: Regular Employee Hire Contract
Start date: ASAP
The position is not a call center job
The working program onlyhe:Mo-Frih lunch break).
Analyze and prepare the necessary documentation for the construction of informatics systems;
Analyze and evaluate requests received and identify solutions based on available information and existing procedures;
Analyze and resolved the claims & incidents reported by phone or email, according to the area of competence;
Collect and analyze all the necessary information in order to identify the best solutions;
Escalates complex requests & incidents that exceeds the level of competence to a superior position level;
Monitor and make certain of that the requests & incidents reported to a superior position level are solved in agreed termsInform the client about the state of requests execution ;
Verify and confirm with the final user if the proposed solution meets the requirements or solve the incidents occurred;
Analyze incidents in terms of repeatability, signaling the possible situations that can occur and need to be remediate.
Fresh, opensmart person;
University degree (Informatics/Mathematics/Technical/Geography - nice to have);
Minim 6 months’ experience in a similar position;
Minim 6 months' experience in a travel agency;
Minim 6 months' experience in software products analyses (nice to have);
Previous technical call center experience;
Ability to speak very easily with different types of clients;
Very high capacity to understand technical systems, work flows & terms;
Advanced level of English (speaking & writing - must) ;
Real interested & passion for professional development in IT travel industry/services.
ABOUT WORKING ENVIRONMENT:
Relaxation dcs plus lounge together with colleagues and friends – bar, cinema, chill out area, billiards, ping-pong, darts, food court in a modern style atmosphere;
Relaxed and modern style atmosphere (central Bucharest location, office building);
Opportunity of professional solid and long term development in a young and dynamic environment;
Open minded team of highly skilled colleagues;
Mo-Fri working scheduleh lunch break).
Trainings, healthy fruits & coffee on the house, medical insurance, team buildings;
Opportunity to work with a strong-growing company that continues to gain notoriety and expand in new markets;
Fully legal revenue payment.
global leading IT solutions provider for the travel industry.
dcs plus is a technology development company, founded inthat designs and develops business critical software solutions for the travel industry.
Earlybird becomes shareholder in dcs plus company.
dcs plus has been ranked on the Deloitte Technology FastEMEAa ranking of thefastest growing technology company in Europe, Middle East and Africa, which is now in its 15th year.
Global partnerships (overcountries) with key industry players.
Passion drives performance – that brought us where we are. Even if we are very selective in choosing new members for our team, we welcome the intention of serious, dedicated and hard-working individuals of joining our company.
We encourage and value skills and creativity, motivate and reward personal and team professional achievements.
If you feel ready for a new departure in your career, forward your CV at