Entry-Level Backoffice Specialist-Russian (Contractor Role)
(a) Responsible with printing&distribution of invoices via post/e-mail.
(b) Handles collections campaigns to customers via post/e-mail. Process all requests received from Collections, Credit and Cash Allocation departments in area of responsibility in an accurate and timely manner and according to Oracle policies and processes.
(c) Use all appropriate communication channels to communicate with internal customers including Sales, Collections and other departments in order to solve all received requests.
(d) Is responsible for data accuracy in customers accounts by updating customer data information.
(e) Escalates timely all problems that may impact department objectives to team supervisor.
(f) Is aware, understands and applies department policies, procedures and processes and proposes improvements that will increase department results and efficiency.
(g) Is responsible for providing accurate and timely information regarding the activities in area of responsibility.
(h) Ensures adherence to Sarbannes-Oxley & other guidelines, and supports internal and external audits.