Dispatch Center Operator with German and English
•Receiving E-Mails and inbound phone calls and forwarding them to the relevant Siemens colleagues, after documenting the basics.
•Sorting the inquiries according to content: product line and destination (sales, technical, outage)
•Documenting details in easy to handle ticketing systems, according to procedures
•All procedures, lists of products and guidelines are always at hand to be used.
The focus is set on understanding the processes, instead of learning them by heart
•Working in well-designed shifts of 8h
•Technical knowledge not mandatory. We don’t offer technical support ourselves.
•Fluent German and English, in speaking and writing
•Availability to work in shifts
•Open to learn new things
•Attention to details
•Good PC know how (Windows, MS Office)
Benefits for you:
•Friendly and quiet work environment: own office room for the project’s team of 8 members (2 team members per shift).
•Very high team consistency: same team as in 2014.
•No inbound telephone waiting loop: direct answer or voicemail (if no availability)
•Only 8h at the office. Shifts (06:00-14:00, 14:00-22:00 and 22:00-06:00) include 30 min lunch break
•Comprehensive training (2 to 6 months, depending on previous experience) plus further on-the-job support
•Constant contact with native German and English speakers
•Professional, international, work environment:
-the highly-trained Dispatch Center colleagues
-the project colleagues of the Center of competence in Nuremberg, Germany
-Business clients: Solution oriented
-product responsible Siemens colleagues
•Extra compensation according to the law